J.W. Cole Financial

Location: Tampa, FL (on-site)

Overview

J.W. Cole is a Tampa-based Broker-Dealer and Registered Investment Adviser providing robust service, operational, product, compliance, and practice support to approximately 500 Financial Professionals nationwide. At J.W. Cole, we recognize that we are as much in the relationship business as we are in the financial services business. Therefore, we are passionate about the importance of strong relationships between our Financial Professionals, clients, and the Home Office staff.

Job Summary:

In this role, you will own the full transition lifecycle for newly recruited Financial Professionals — from recruitment support, platform education, onboarding, and transition execution, through long-term integration. You will also lead and manage Transition Team members, ensuring consistent delivery, operational excellence, and a high-quality Financial Professional experience throughout the journey.

This role requires a proactive, relationship-driven professional with exceptional organizational skills, the ability to lead through influence, and a passion for helping Financial Professionals succeed.

Key Responsibilities:

Transition Management, Team Leadership & Onboarding

• Partner with the VP, Advisor Recruiting & Business Development, and Ownership to conduct platform overviews, support active recruits, and articulate the Firm’s value proposition.
• Own the full transition lifecycle from Recruiting handoff through complete Financial Professional integration, ensuring both team members and internal partners understand roles and responsibilities.
• Lead the end‑to‑end onboarding process with clear transition plans, proactive coordination, transparent communication, and consistent follow‑through.
• Deliver and oversee one‑on‑one training, technology setup, operational support, and issue-resolution for Financial Professionals and their staff.
• Drive successful Financial Professional integration by ensuring the Transition Team establishes strong partnerships with internal stakeholders, supports client continuity, and accelerates time‑to‑productivity.
• Lead, mentor, and manage Transition Team members, ensuring consistent execution, high-quality Financial Professional support, and adherence to Firm standards.
• Set clear expectations, monitor workload and priorities, and allocate team resources effectively to support multiple Financial Professional transitions simultaneously.

Integration & Ongoing Support

• Ensure Financial Professionals achieve operational proficiency and maintain client continuity throughout the integration period.
• Collaborate cross‑functionally to remove barriers, address gaps, and enhance advisor productivity.
• Conduct check-ins with Financial Professionals to ensure ongoing satisfaction, identify gaps, recognize successes, and recommend additional support.

Process Improvement & Cross-Functional Collaboration

• Collaborate with Recruiting, Operations, Supervision, Compliance, and Technology to provide consistent communication and aligned messaging.
• Lead initiatives to enhance the Financial Professional journey, including onboarding improvements and training enhancements.
• Gather and evaluate feedback from Financial Professionals and the Transition Team to identify improvements in processes, technology, and services.
• Drive continuous enhancements across the entire advisor journey, from onboarding through long‑term integration.

Core Strengths & Skills

• Exceptional relationship-building, communication, and interpersonal skills.
• Proven ability to mentor, lead, or manage team members in a service‑driven environment.
• Strong transitions experience with the ability to guide Financial Professionals through complex onboarding, operational, and integration processes.
• Diverse financial services product knowledge, with the ability to speak confidently across a broad range of investment, advisory, brokerage, and insurance solutions.
• Strong problem-solving capability, resourcefulness, and critical-thinking skills.
• Ability to multitask and work effectively in fast-paced, deadline-driven environments.
• High attention to detail and strong organizational skills.
• Proficiency in Microsoft tools (Excel, Outlook, Teams, Word, PowerPoint) and comfort working with data, tracking, and reporting functions.
• Experience using CRM systems (e.g., Redtail, Wealthbox) to manage workflows, track Financial Professional progress, and maintain accurate records.
• Familiarity with financial planning software (e.g., MoneyGuide, eMoney, RightCapital) to support Financial Professional discussions and onboarding needs.

Education/Experience

• 5–7 years of experience in the financial services industry, with direct experience in Financial Professional transitions, onboarding, or operational support.
• Associate’s or Bachelor’s degree, or a combination of relevant education and experience.
• Licenses: Active Series 7 or Series 99 required; Series 9/10 or 24 preferred.

Work Location: In person

Pay: $70,000.00 - $90,000.00 per year

To apply:  Indeed: https://www.indeed.com/job/head-transition-services-cebf76e6f1fa2d41